Privacy Policy
Your privacy matters to us at Meadow Frame View
Information We Collect
If you reach out about corporate floral arrangements or gift services, we gather information you voluntarily supply. This may include your name, company name, email, telephone, delivery locations, and particular preferences for your floral needs. Payment details are collected during ordering and are handled securely by our payment partners.
For corporate clients, we may collect extra business data like registration information, preferred delivery timelines, and budget constraints to tailor our service to your organization's needs.
Our site automatically gathers technical details when you visit, such as IP address, browser, device details, and navigation path. We use this to enhance site performance and learn how clients discover our offerings.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also utilize information to improve our services and the website experience. This helps us identify which corporate floral services are most valued by our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Meadow Frame View respects your privacy and does not sell your personal information to external parties. We only share data when needed to deliver our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Protection Measures
We treat the security of your personal data with seriousness and implement suitable technical and organizational measures to safeguard it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Safe Storage
Personal information is stored using secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during transit between your browser and our systems.
Restricted Access
Only authorized personnel who need information to provide services have access to customer data.
While we deploy strong security measures, no method of transmission over the internet is 100% secure. We continually update our security practices to shield against evolving threats.
Your Privacy Rights
You have important rights regarding your personal data. Depending on applicable laws, you may have the right to access, correct, delete, or limit the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as necessary to deliver our services and meet legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: 42 months after last service interaction
- Payment transaction records: Eight years for tax and accounting requirements
- Website analytics data: About two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or for two years of inactivity
Cookies and Web Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors engage with our site. Cookies help us recall your preferences and assess site performance.
You can adjust cookie preferences in your browser settings. However, turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
External Links
Our site may include links to external websites or services. This privacy policy only covers Meadow Frame View and our site. We are not liable for the privacy practices of other sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect updates in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Meadow Frame View Privacy Team
101 Petal Lane, London
London, United Kingdom WC2E 9HA
Email address: [email protected]
Phone number: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and provide as much detail as you can regarding your request. We strive to reply to all privacy requests within seven business days.